In my last post, I provided a quick overview of Deep Learning, including what it is, how it works, and why it matters in the context of optimizing a customer’s connected experience, then attempt to better understand the potential connected experience benefits through some example applications. As referenced in my “What is AI?” post the four main types of AI include: Machine Learning (which was already covered in my second post), Deep Learning, Natural Language Processing, and Computer Vision. In today’s post, I will provide a quick overview of Natural Language Processing (NLP), including what it is, how it works, and why it matters in the context of optimizing a customer’s connected experience, in an effort to further our familiarity with AI, and better understand the potential customer experience benefits for each one. (Read more…)
Brendan Hukill 