How to Put People at the Center of the Web Design Process with Operability

In my last post, I introduced a set of guiding principles of accessibility that put people at the center of the web design process and briefly discuss why they matter, then provided a quick overview of Perceivability. In this post, I will provide a quick overview of Operability – the second of four principles which will be covered, including: what it is, how it can be applied as a web design practice, and why it matters in the context of optimizing a customer’s connected experience; then attempt to better understand the potential connected experience benefits through an example web design comparison. (Read more…)